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Pausing with Amy Gallo

In this episode 16 of The Pausecast...

  • Experience a “relational pause” led by Amy

  • How pausing helps when you’re in conflict

  • Learn a sample mantra you can adopt no matter what your conflict style is

  • What to do when you are exhausted by conflict

  • How to pivot and approach conflict methodically

  • What to do when someone triggers you or you find yourself stuck in a pattern in conflict

  • The positive benefits of conflict

  • How conflict helps create diversity & inclusion

  • The power of having a “what if I’m wrong” pause?

  • Amy’s one hot tip when you’re at a stalemate

Listen on your player of choice:

Amy Gallo

Amy Gallo is the author of the HBR Guide to Dealing with Conflict, a how-to guidebook about handling conflict professionally and productively.


She is a contributing editor at Harvard Business Review, where she writes and develops ideas for the web, magazine, and press.

She covers a range of topics with a focus on managing conflict, managing yourself, leading people, and building your career.


Having worked with dozens of organizations and written about workplace dynamics for over a decade, Amy is particularly interested in situations in which relationships fall apart and how to repair them.

Amy is so much more, but this is a good start.

More about Amy:

Amy's Website 

Amy's Book on Managing Conflict:

HBR Guide to Dealing with Conflict – and Amazon

Talks At Google Video Amy Gallo | Managing Conflict

(hosted by Rachael O'Meara) – search for “Amy Gallo” for multiple articles​

Rachael O'Meara


Rachael O’Meara is a transformation leadership and executive coach, assisting others to fulfill their potential. She works at Google and also hosts authors who have meaningful messages about mindfulness and emotional intelligence for the Talks at Google YouTube channel.

Please see Rachael's Press page for recent articles or Speaking page on where to find Rachael next.


She is certified in Transformational Coaching from the Wright Graduate University for the Realization of Human Potential (ICF certified), and has an MBA from Fordham University.

Check out more Pausecast episodes here 
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